Return Information

Returns & Refunds

We accept returns within 14 days of receiving your order, provided items are returned in their original condition with all tags and packaging intact.

Refunds will be issued to the original method of payment once the return has been received and inspected.

Please note that personalised items, clearance pieces, and final sale items are not eligible for return or exchange.

A 20 AED courier collection fee will apply to approved returns and will be deducted from the final refund amount.

To initiate a return, please contact our customer support team with your order number and reason for the return.

 

Personalised Items Policy

Our personalised and embroidered pieces are thoughtfully created specifically for each customer, making every item unique and meaningful.

As personalised items are custom-made, we are unable to accept returns or exchanges unless an item arrives faulty or damaged.

If you believe your item is faulty or has arrived damaged, please contact us within 14 days of receiving your order and our team will be happy to assist you.

Where an item is confirmed to be faulty or damaged, we will arrange either a replacement or a refund where appropriate.

Please note that personalised items cannot be returned or exchanged for any other reason.

 

Exchange Policy

We currently do not offer direct exchanges.

If you would like a different item, size, or style, we kindly ask that you place a new order online and return the original eligible item in accordance with our Returns Policy.

Please note that personalised and embroidered items are not eligible for exchange unless faulty or damaged.

 

Returning a Gift

Items received as gifts may be eligible for return in exchange for a store credit or e-gift card, subject to our Returns Policy.

Please note that refunds can only be issued to the original payment method used for the purchase. The original purchaser will receive confirmation once the refund has been processed.

If a gifted item arrives faulty or damaged, we kindly ask that the original purchaser contact our customer support team via email (hello@maximsgiftco.com or WhatsApp so we can arrange a replacement where appropriate.

This policy does not affect your statutory rights.

 

How to Arrange a Return

To arrange a return, please contact our customer support team via email hello@maximsgiftco.com or WhatsApp with your order number and registered email address.

Once your return request has been approved, we will arrange a courier collection for your item(s).

You will receive confirmation via email once your return has been received and processed. Please note that processing may take a few working days after your parcel arrives at our warehouse.

For return tracking updates, we recommend using the tracking link provided by the courier service.

 

Return Processing Times

Once your return has been received by our team, please allow up to 5 working days for your return to be processed.

You will receive an email confirmation as soon as your refund has been completed. To confirm your parcel has been delivered to us, we recommend checking the tracking information provided by the courier service.

Please note that refund payments may take an additional 3–4 working days to appear on your original payment method, depending on your bank or card provider.

If you have not received a confirmation email within 10 days of your parcel being delivered to our warehouse, please contact our customer support team via email or WhatsApp for assistance.